Find answers to common questions and solutions to frequent issues that sellers encounter on SellerShorts. If you can't find what you're looking for, contact our support team for help.
Visit the "Start Selling" page from the homepage, create your account, and complete the seller profile setup. You can start creating AI Shorts immediately after becoming a seller.
No, you can create and submit AI Shorts without connecting Stripe. However, you'll need to set up payouts to receive earnings from sales. You can connect Stripe anytime from the Payouts page.
SellerShorts works with any platform that supports webhooks and callbacks. We provide detailed guides for Make.com, n8n, Relevance AI, and Botpress - but technical users can integrate other platforms like custom APIs, cloud functions (AWS Lambda, Vercel), or AI frameworks with additional setup.
Individual Wizard is the complete 7-step process for creating one AI Short from start to finish. Bulk Upload lets you create up to 100 drafts with basic information only, which you then complete individually. Use Individual Wizard for learning and immediate submission, Bulk Upload for creating multiple drafts quickly.
Use Bulk Upload when you have multiple AI Shorts to create and understand the submission process. It's ideal for experienced sellers who want to quickly establish multiple drafts and complete them over time. New sellers should start with Individual Wizard to learn the process.
Bulk upload creates draft AI Shorts with basic information only. You must then complete each draft individually by adding inputs, outputs, connections, testing, and submitting for review. Check your "Your Drafts" section to continue working on each one.
Most AI Shorts are reviewed within 24 hours. Complex AI Shorts or those requiring clarification may take longer. You'll receive an email notification when the review is complete.
Rejected AI Shorts appear in your "Changes Required" section with specific feedback from our review team. You can edit the AI Short to address the concerns and resubmit for another review.
You can update portfolio images and pause/resume sales at any time. Changes to core functionality (inputs, outputs, pricing, integration) require creating a new version and going through review again.
Consider the value delivered, time to process, and complexity of your automation. Check similar AI Shorts in the marketplace for competitive pricing. Your net earnings are shown in your payouts dashboard after platform fees.
Yes, you can delete any draft AI Short using the "Delete" button in your "Your Drafts" section. This action cannot be undone, so make sure you want to permanently remove the draft before confirming.
Drafts are incomplete AI Shorts you're still working on. Submitted AI Shorts have been completed and sent for admin review. Drafts can be edited freely, while submitted AI Shorts are locked until review is complete.
There's no limit to the number of drafts you can create. You can have as many drafts as you need while working on your AI Shorts.
Common causes include:
Check that you're:
x-callback-secret headerFor files larger than ~50MB, use hosted URLs instead of base64 encoding. Upload files to your own storage (AWS S3, Google Cloud, etc.) and return the public HTTPS URL in your callback.
Keep total JSON payloads under ~75MB. Base64 encoding adds ~33% overhead, so a 50MB file becomes ~67MB encoded. Use URL hosting for larger files.
In the Inputs step, expand the "Authentication & Access Requirements" section and select "Amazon Ads". When buyers run your AI Short, they'll be prompted to connect their Amazon Ads account. Your webhook receives a job_token that allows your automation to make API calls on their behalf. See the Amazon Ads integration guide →
The job_token is a secure token included in your webhook payload when your AI Short requires Amazon Ads. It contains the order ID, buyer's user ID, and allowed capabilities. Use it in the Authorization: Bearer {job_token} header when calling SellerShorts' capabilities API to make Amazon Ads API calls. The token stays valid for the entire workflow execution.
All 26 Amazon Ads API capabilities are automatically enabled when you select Amazon Ads in the Inputs step. These include creating campaigns, fetching reports, managing keywords, and more. Certain capabilities (like deleting resources) are not supported for safety reasons. See the full capabilities list →
No, once a buyer connects their Amazon Ads account, it stays connected for future orders. They only need to reconnect if they disconnect it manually or if there's an authentication issue.
Async means your automation runs in the background after receiving inputs. You process the data at your own pace, then send results back via callback when complete. This allows for complex processing that takes time.
Choose ETA buckets that cover 90% of your processing times. It's better to over-estimate and deliver early than to under-estimate and disappoint buyers.
Send a failure callback with ok: false and error details. The order will be marked as failed, and buyers will see the error. You can retry manually or fix the automation and reprocess.
Yes, buyers can request revisions if results don't meet their needs. You'll see revision requests in "Order Attention" and can provide updated results through the revision interface.
Earnings enter a hold period after completion. After they clear, they are included in the next scheduled payout once your available balance meets the minimum shown in your payouts dashboard. Timing may vary by region and Stripe account status.
Earnings remain pending during the hold period to protect against chargebacks and disputes. This is standard for digital marketplaces and protects both buyers and sellers.
SellerShorts charges a 30% platform fee on all sales. You earn 70% of the listing price, and Stripe processing fees are handled by the platform. For example, a $50 AI Short earns you $35.00.
Buyers can pay with major credit cards, debit cards, and digital wallets through Stripe. All transactions are processed securely.
Visit the "Sellers Profile Edit" page from your dashboard. You can update your bio, skills, portfolio images, and contact information anytime.
Contact support to delete your account. Note that active AI Shorts will be removed from the marketplace, and you'll need to fulfill any pending orders first.
Use the "Open Stripe Dashboard" link in your Payouts section to update banking details directly in Stripe.
Solution: Add required authentication headers (Authorization: Bearer or x-api-key) in the Connect step.
Solution: Include the callback secret header in all POST requests to the callback URL.
Solution: Input keys must start with lowercase letter and match the pattern ^[a-z][a-zA-Z0-9_]{1,39}$.
Solution: For cover images, keep under 5MB. For result files, use URL hosting for files over 50MB.
Solution: Ensure your automation sends callbacks within your stated ETA. For longer processing, choose a larger ETA bucket.
Before contacting support, try these quick fixes: refresh your browser, clear cache, check your internet connection, and verify you're using the latest version of your browser. Many issues resolve with simple troubleshooting.
If you couldn't find the answer to your question, don't hesitate to reach out to our support team. We're here to help you succeed as a seller on SellerShorts.