FAQ & Troubleshooting

Find answers to common questions and solutions to frequent issues that sellers encounter on SellerShorts. If you can't find what you're looking for, contact our support team for help.

Getting started

How do I become a seller on SellerShorts?

Visit the "Start Selling" page from the homepage, create your account, and complete the seller profile setup. You can start creating AI Shorts immediately after becoming a seller.

Do I need to connect Stripe before submitting AI Shorts?

No, you can create and submit AI Shorts without connecting Stripe. However, you'll need to set up payouts to receive earnings from sales. You can connect Stripe anytime from the Payouts page.

What platforms can I use to create AI automations?

SellerShorts works with any platform that supports webhooks and callbacks. We provide detailed guides for Make.com, n8n, Relevance AI, and Botpress - but technical users can integrate other platforms like custom APIs, cloud functions (AWS Lambda, Vercel), or AI frameworks with additional setup.

AI Short creation

What's the difference between Individual Wizard and Bulk Upload?

Individual Wizard is the complete 7-step process for creating one AI Short from start to finish. Bulk Upload lets you create up to 100 drafts with basic information only, which you then complete individually. Use Individual Wizard for learning and immediate submission, Bulk Upload for creating multiple drafts quickly.

When should I use Bulk Upload?

Use Bulk Upload when you have multiple AI Shorts to create and understand the submission process. It's ideal for experienced sellers who want to quickly establish multiple drafts and complete them over time. New sellers should start with Individual Wizard to learn the process.

What happens after I upload a bulk file?

Bulk upload creates draft AI Shorts with basic information only. You must then complete each draft individually by adding inputs, outputs, connections, testing, and submitting for review. Check your "Your Drafts" section to continue working on each one.

How long does the review process take?

Most AI Shorts are reviewed within 24 hours. Complex AI Shorts or those requiring clarification may take longer. You'll receive an email notification when the review is complete.

What happens if my AI Short is rejected?

Rejected AI Shorts appear in your "Changes Required" section with specific feedback from our review team. You can edit the AI Short to address the concerns and resubmit for another review.

Can I edit live AI Shorts?

You can update portfolio images and pause/resume sales at any time. Changes to core functionality (inputs, outputs, pricing, integration) require creating a new version and going through review again.

How do I set the right price for my AI Short?

Consider the value delivered, time to process, and complexity of your automation. Check similar AI Shorts in the marketplace for competitive pricing. Your net earnings are shown in your payouts dashboard after platform fees.

Draft management

Can I delete AI Short drafts?

Yes, you can delete any draft AI Short using the "Delete" button in your "Your Drafts" section. This action cannot be undone, so make sure you want to permanently remove the draft before confirming.

What's the difference between drafts and submitted AI Shorts?

Drafts are incomplete AI Shorts you're still working on. Submitted AI Shorts have been completed and sent for admin review. Drafts can be edited freely, while submitted AI Shorts are locked until review is complete.

How many drafts can I have?

There's no limit to the number of drafts you can create. You can have as many drafts as you need while working on your AI Shorts.

Technical integration

Why is my connection test failing?

Common causes include:

• 401/403 errors – Missing or incorrect authentication headers
• 404 errors – Wrong webhook URL
• 405 errors – Endpoint doesn't accept POST requests
• 415/422 errors – Endpoint can't parse JSON payloads
• Timeouts – Webhook not responding within 30 seconds

My automation receives the webhook but callback delivery fails. Why?

Check that you're:

• Including the x-callback-secret header
• Using the exact order_id from the webhook payload
• Sending valid JSON with required fields (ok, order_id, etc.)
• Using the correct callback URL format

How do I handle large files in results?

For files larger than ~50MB, use hosted URLs instead of base64 encoding. Upload files to your own storage (AWS S3, Google Cloud, etc.) and return the public HTTPS URL in your callback.

What's the maximum payload size for callbacks?

Keep total JSON payloads under ~75MB. Base64 encoding adds ~33% overhead, so a 50MB file becomes ~67MB encoded. Use URL hosting for larger files.

Processing and orders

What does "async processing" mean?

Async means your automation runs in the background after receiving inputs. You process the data at your own pace, then send results back via callback when complete. This allows for complex processing that takes time.

How accurate should my ETA estimates be?

Choose ETA buckets that cover 90% of your processing times. It's better to over-estimate and deliver early than to under-estimate and disappoint buyers.

What happens if my automation fails to process an order?

Send a failure callback with ok: false and error details. The order will be marked as failed, and buyers will see the error. You can retry manually or fix the automation and reprocess.

Can buyers request revisions to results?

Yes, buyers can request revisions if results don't meet their needs. You'll see revision requests in "Order Attention" and can provide updated results through the revision interface.

Payments and earnings

When do I get paid?

Earnings enter a hold period after completion. After they clear, they are included in the next scheduled payout once your available balance meets the minimum shown in your payouts dashboard. Timing may vary by region and Stripe account status.

Why are my earnings still pending?

Earnings remain pending during the hold period to protect against chargebacks and disputes. This is standard for digital marketplaces and protects both buyers and sellers.

How much do I earn per sale?

Your earnings are calculated after the platform fee. The platform handles all Stripe processing fees. For a $50 AI Short, example net could be $35.00 (see payouts for exact amounts).

What payment methods does SellerShorts accept?

Buyers can pay with major credit cards, debit cards, and digital wallets through Stripe. All transactions are processed securely.

Account and profile

How do I update my seller profile?

Visit the "Sellers Profile Edit" page from your dashboard. You can update your bio, skills, portfolio images, and contact information anytime.

Can I delete my seller account?

Contact support to delete your account. Note that active AI Shorts will be removed from the marketplace, and you'll need to fulfill any pending orders first.

How do I change my payout bank account?

Use the "Open Stripe Dashboard" link in your Payouts section to update banking details directly in Stripe.

Common error messages

"Connection test failed with status 401"

Solution: Add required authentication headers (Authorization: Bearer or x-api-key) in the Connect step.

"Callback delivery failed: Missing x-callback-secret header"

Solution: Include the callback secret header in all POST requests to the callback URL.

"Invalid input key format"

Solution: Input keys must start with lowercase letter and match the pattern ^[a-z][a-zA-Z0-9_]{1,39}$.

"File size exceeds limit"

Solution: For cover images, keep under 5MB. For result files, use URL hosting for files over 50MB.

"Processing timeout"

Solution: Ensure your automation sends callbacks within your stated ETA. For longer processing, choose a larger ETA bucket.

Best practices

Creating successful AI Shorts

• Clear value proposition – Explain exactly what buyers will get
• Professional presentation – Use good cover images and clear descriptions
• Reliable automation – Test thoroughly before submission
• Realistic pricing – Price competitively for the value delivered
• Good examples – Include portfolio screenshots showing results

Managing orders effectively

• Monitor Order Attention daily – Handle urgent items promptly
• Respond to revisions quickly – Fast response improves satisfaction
• Maintain quality standards – Consistent good work builds reputation
• Track performance – Use analytics to identify improvement opportunities

Technical reliability

• Robust error handling – Handle edge cases gracefully
• Input validation – Check buyer inputs before processing
• Backup systems – Have fallback processes for critical automations
• Regular testing – Periodically test your integrations

Getting help

When to contact support

• Technical issues – Problems with platform functionality
• Payment problems – Missing or incorrect payouts
• Account issues – Login problems, profile errors
• Dispute resolution – Conflicts with buyers or review decisions

How to contact support

• Support email – Include your account email and order IDs
• Screenshots – Show error messages or unexpected behavior
• Detailed description – Explain what you were trying to do
• Steps to reproduce – Help us understand the issue

What information to include

• Account email – Your SellerShorts login email
• AI Short names – Which AI Shorts are affected
• Order IDs – Specific orders having problems
• Error messages – Exact text of any errors
• Browser/device info – For UI-related issues

Still need help?

If you couldn't find the answer to your question, don't hesitate to reach out to our support team. We're here to help you succeed as a seller on SellerShorts.