Order Details

The order detail page provides complete information about a specific order.

It includes buyer inputs, processing results, and tools for managing revisions or issues.

Overview

When you click "View Details" on any order, you'll see a comprehensive view of everything related to that purchase.

This includes everything from the original inputs to the final delivered results.

Page sections

Order header

The top section shows essential order information:

• AI Tool Name – Which of your AI Tools was purchased
• Order ID – Unique identifier for reference
• Submitted Time – When the buyer ran your AI Tool
• Status Chip – Current order state with color coding

Results section

The main content area displays the outputs your automation delivered:

Original results

• Text – Displayed with proper formatting
• URL – Link to hosted content (opens in new tab)
• Files – Download links with file type icons and sizes
• Multiple files – Grid layout with individual download buttons
• ZIP download – "Download All as ZIP" for multi-file orders

Revised results (if applicable)

• Revision timeline – Shows original delivery and single revision (if applicable)
• Latest results – Most recent version prominently displayed
• Version comparison – Clear labeling of original vs revised
• Revision notes – Comments explaining what was changed

Order information panel

The sidebar provides additional context and actions:

• Processing details – Start time, completion time, duration
• Buyer information – Purchase timestamp and order source
• Technical details – Processing mode, ETA bucket, output type
• Error information – If processing failed, error details and diagnostics

User inputs modal

Click "View User Inputs" to see exactly what the buyer provided:

• All input fields – Every value the buyer entered or uploaded
• File previews – Thumbnails and metadata for uploaded files
• Download inputs – Access to original buyer files
• Field mapping – Shows how inputs matched your defined keys

Available actions

For completed orders

• View AI Tool – Go to the public listing page
• Download results – Get copies of delivered files
• View inputs – See what the buyer provided
• Contact support – Get help if needed

For revision-requested orders

• Provide Revision – Upload improved or corrected results
• View revision request – See buyer's specific feedback
• Add revision notes – Explain what you changed
• Mark as delivered – Complete the revision (only 1 revision allowed per order)

For failed orders

• View error details – See technical failure information
• Retry processing – Attempt to rerun if automation is fixed
• Manual completion – Upload results manually if needed
• Report issue – Contact support for complex problems

Result types and display

Text results

• Plain text – Displayed with monospace formatting
• JSON – Syntax highlighted and formatted for readability
• CSV – Displayed as a sortable table

File results

• Single files – Large download button with file info
• Multiple files – Grid layout with individual actions
• File gallery – Visual thumbnails for images and documents
• Bulk actions – Download all as ZIP for convenience

URL results

• Clickable links – Open hosted results in new tabs
• Link validation – Shows if URLs are accessible
• Preview cards – Rich previews when available

Quick actions menu

The floating action menu provides fast access to common tasks:

• View public listing – See your AI Tool as buyers do
• Run test order – Create a test run with the same inputs
• Copy order link – Share order URL with support
• Export order data – Download order information as JSON

Order timeline

The timeline shows the complete order history:

1. Order created – When buyer submitted the order
2. Processing started – When inputs were sent to your webhook
3. Results delivered – When your automation sent callback
4. Revision (if any) – Single revision with timestamp
5. Final completion – When the order was fully resolved

Troubleshooting from order details

If results look wrong

• Check inputs – Verify buyer provided expected data
• Review automation logs – Look for processing errors
• Test with same inputs – Use test order feature
• Compare to examples – Check against your portfolio samples

If processing failed

• Read error details – Check failure reason and diagnostics
• Check webhook logs – Verify your automation received inputs
• Verify callback – Ensure results were sent back correctly
• Test connection – Re-run connection test if needed

Best practices

• Review results quality – Check that outputs match expectations
• Respond to revisions quickly – Fast turnaround improves satisfaction
• Document issues – Keep notes on problems for future improvement
• Use insights for improvement – Learn from order patterns
• Maintain professional communication – Clear revision notes help buyers

Mobile considerations

• Responsive design – All features work on mobile devices
• Touch-friendly actions – Large buttons for easy interaction
• Optimized downloads – Efficient file access on mobile
• Readable text – Results display clearly on small screens