Order Details

The order detail page provides complete information about a specific order, including buyer inputs, processing results, and tools for managing revisions or issues.

Overview

When you click "View Details" on any order, you'll see a comprehensive view of everything related to that purchase – from the original inputs to the final delivered results.

Page sections

Order header

The top section shows essential order information:

• AI Short Name – Which of your AI Shorts was purchased
• Order ID – Unique identifier for reference
• Submitted Time – When the buyer ran your AI Short
• Status Chip – Current order state with color coding

Results section

The main content area displays the outputs your automation delivered:

Original results

• Text/HTML – Displayed with proper formatting and styling
• Files – Download links with file type icons and sizes
• Multiple files – Grid layout with individual download buttons
• ZIP download – "Download All as ZIP" for multi-file orders

Revised results (if applicable)

• Revision timeline – Shows original delivery and single revision (if applicable)
• Latest results – Most recent version prominently displayed
• Version comparison – Clear labeling of original vs revised
• Revision notes – Comments explaining what was changed

Order information panel

The sidebar provides additional context and actions:

• Processing details – Start time, completion time, duration
• Buyer information – Purchase timestamp and order source
• Technical details – Processing mode, ETA bucket, output type
• Error information – If processing failed, error details and diagnostics

User inputs modal

Click "View User Inputs" to see exactly what the buyer provided:

• All input fields – Every value the buyer entered or uploaded
• File previews – Thumbnails and metadata for uploaded files
• Download inputs – Access to original buyer files
• Field mapping – Shows how inputs matched your defined keys

Available actions

For completed orders

• View AI Short – Go to the public listing page
• Download results – Get copies of delivered files
• View inputs – See what the buyer provided
• Contact support – Get help if needed

For revision-requested orders

• Provide Revision – Upload improved or corrected results
• View revision request – See buyer's specific feedback
• Add revision notes – Explain what you changed
• Mark as delivered – Complete the revision (only 1 revision allowed per order)

For failed orders

• View error details – See technical failure information
• Retry processing – Attempt to rerun if automation is fixed
• Manual completion – Upload results manually if needed
• Report issue – Contact support for complex problems

Result types and display

Text results

• Plain text – Displayed with monospace formatting
• HTML – Rendered with styling in a preview frame
• JSON – Syntax highlighted and formatted for readability
• CSV – Displayed as a sortable table

File results

• Single files – Large download button with file info
• Multiple files – Grid layout with individual actions
• File gallery – Visual thumbnails for images and documents
• Bulk actions – Download all as ZIP for convenience

URL results

• Clickable links – Open hosted results in new tabs
• Link validation – Shows if URLs are accessible
• Preview cards – Rich previews when available

Quick actions menu

The floating action menu provides fast access to common tasks:

• View public listing – See your AI Short as buyers do
• Run test order – Create a test run with the same inputs
• Copy order link – Share order URL with support
• Export order data – Download order information as JSON

Order timeline

The timeline shows the complete order history:

1. Order created – When buyer submitted the order
2. Processing started – When inputs were sent to your webhook
3. Results delivered – When your automation sent callback
4. Revision (if any) – Single revision with timestamp
5. Final completion – When the order was fully resolved

Troubleshooting from order details

If results look wrong

• Check inputs – Verify buyer provided expected data
• Review automation logs – Look for processing errors
• Test with same inputs – Use test order feature
• Compare to examples – Check against your portfolio samples

If processing failed

• Read error details – Check failure reason and diagnostics
• Check webhook logs – Verify your automation received inputs
• Verify callback – Ensure results were sent back correctly
• Test connection – Re-run connection test if needed

Best practices

• Review results quality – Check that outputs match expectations
• Respond to revisions quickly – Fast turnaround improves satisfaction
• Document issues – Keep notes on problems for future improvement
• Use insights for improvement – Learn from order patterns
• Maintain professional communication – Clear revision notes help buyers

Mobile considerations

• Responsive design – All features work on mobile devices
• Touch-friendly actions – Large buttons for easy interaction
• Optimized downloads – Efficient file access on mobile
• Readable text – Results display clearly on small screens