Test Connection

Outcome: After this step, your webhook is verified to accept authenticated JSON POSTs from SellerShorts.

The connection test verifies that your webhook is properly configured and can receive requests from SellerShorts. This required step helps catch configuration issues before your AI Tool goes live.

What the test does

When you click "Test Connection", we:

1. Send a sample POST request to your webhook URL
2. Include your authentication headers exactly as configured
3. Send sample JSON payload similar to real order data
4. Check the response for success (2xx status code)
5. Display results with green checkmark or error details

Common failures and fixes

Authentication errors

• 401/403 errors – Add required Authorization: Bearer or x-api-key header
• Invalid header format – Check exact header name and value format
• Token permissions – Verify token has required access levels

URL and routing errors

• 404 errors – Double-check webhook URL path and spelling
• 405 errors – Ensure endpoint accepts POST requests with JSON
• 3xx redirects – Use the final HTTPS URL, not one that redirects

Content type errors

• 415/422 errors – Configure endpoint to accept application/json
• JSON parsing – Ensure your webhook can parse JSON payloads

Network errors

• Timeouts – Check if automation platform is accessible
• DNS errors – Verify domain name resolves correctly
• SSL/TLS errors – Ensure valid HTTPS certificate

Testing workflow

1. Enable your webhook – Make sure endpoint is active
2. Disable callbacks temporarily – Turn off modules that send data back
3. Click "Test Connection" – Run the test in SellerShorts
4. Check results – Green checkmark means success
5. Fix any issues – Use error messages to troubleshoot
6. Re-enable callbacks – Turn on result delivery modules

Platform-specific tips

Make.com

• Enable scenario before testing
• Check webhook status shows "Waiting for data"
• Disable HTTP callback modules during testing

n8n

• Activate workflow and ensure it's listening
• Use "Test URL" mode initially
• Check authentication settings in webhook node

Relevance AI

• Enable webhook trigger in your agent workflow
• Configure authentication in webhook settings
• Test webhook URL shows "Active" status
• Verify HTTP POST configuration is enabled

Botpress

• Activate bot and ensure webhook integration is enabled
• Configure webhook URL in bot settings
• Test authentication with provided headers
• Check logs for incoming webhook requests

Success indicators

• Green checkmark – Test passed
• 2xx status code – Webhook accepted the request
• No errors in logs – Clean execution on your platform
• Fast response – Completed within 30 seconds