Orders Overview

Customer orders are the core of your seller experience on SellerShorts. When buyers purchase and run your AI Shorts, they create orders that you need to monitor and potentially fulfill with additional support.

What orders represent

Every time a buyer runs your AI Short, it creates an order. This includes the inputs they provided, the results your automation delivered, and the current status of that interaction.

Where to find orders

You can access your orders through several dashboard sections:

• Customer Orders – Complete list of all orders for your AI Shorts
• Order Attention – Orders requiring your immediate action (revisions, issues)
• Analytics – Summary data and trends across all your orders

Order statuses

Orders progress through different states depending on their current situation:

Processing states

• Processing – Your automation is currently working on the order
• Completed – Results delivered successfully to the buyer
• Failed – Processing encountered an error and couldn't complete

Revision states

• Revision Requested – Buyer asked for changes (limited to 1 revision per order)
• Revision Delivered – Updated results have been provided

Orders list interface

The main Customer Orders page shows a table with key information:

• AI Short Name – Which of your AI Shorts was purchased
• Order ID – Unique identifier for tracking
• Created Date – When the buyer ran your AI Short
• Status – Current state with color-coded chips
• Action – "View Details" button to see complete information

Order Attention system

The Order Attention section acts as your priority inbox, surfacing orders that need your immediate response:

• Revision requests – Buyers asking for changes
• Failed orders – Processing errors that need investigation
• Reported issues – Problems buyers have encountered
• Time-sensitive items – Orders approaching deadlines

Managing attention items

1. Check daily – Review Order Attention at least once per day
2. Prioritize revisions – Handle revision requests quickly
3. Investigate failures – Look into processing errors promptly
4. Communicate issues – Work with support on reported problems

Key actions you can take

• View order details – See complete order information and results
• Download order files – Access input files and delivered results
• Provide revisions – Upload improved or corrected results
• Mark completed – Confirm successful delivery for manual orders
• Contact support – Get help with complex issues

Monitoring your orders

Daily workflow

1. Check Order Attention – Handle urgent items first
2. Review recent orders – Monitor new orders and their status
3. Follow up on issues – Ensure problems are being resolved
4. Update automations – Fix any recurring processing problems

Weekly analysis

• Review failure rates – Identify patterns in failed orders
• Check revision frequency – See if certain AI Shorts need improvement
• Monitor processing times – Ensure ETAs are accurate
• Analyze buyer feedback – Use insights to improve AI Shorts

Best practices

• Respond quickly – Fast response times improve buyer satisfaction
• Be proactive – Check orders regularly, don't wait for problems
• Keep good records – Document issues and resolutions
• Learn from patterns – Use order data to improve your AI Shorts
• Maintain quality – Consistent good results reduce revision requests

Common scenarios

High order volume

• Focus on Order Attention items first
• Set up monitoring for processing failures
• Consider automation improvements to reduce manual work

Many revision requests

• Review your AI Short descriptions for clarity
• Improve input validation to catch problems early
• Update your automation to handle edge cases better

Processing failures

• Check your automation platform for errors
• Verify webhook connectivity and callback delivery
• Update authentication tokens if needed

[SCREENSHOT HERE: Customer Orders list with various statuses]